Can someone help me clear an issue I 'm having with an external consultant on clause 1.1.3 on the minimum requirements for the management review?
The requirements state 'any customer performance (or feedback) reviews'. 2 years ago we held a customer satisfaction survey and we stated in our procedures that we will do this every 3 years.
Now this consultant is telling us, we must do it yearly.
Clause 1.1.3 tells us do hold a management review at a minimum of once a year. But it's not required to hold a customer satisfaciton survey every year. Or a I wrong? For me a customer satisfaction survey is just a form of customer feedback.