Hi Jhoanagalan
The process of closing CAR and SCAR is simple. To get to the bottom of the issue raised in the CAR and we ask a simple question 6 times "Why thas happens?{" and write down the answer. This is called route cause analysis in its simplest form.
The last answer should provide an understanding that why this issue has happened . Based on this finding one can formulate an effective corrective action. In formulating corrective action you should work with relevant co-worker/s to ensure what u r proposing it is viable and can be implemented with out any major change/s in the process and possibly without any financial out lay.
In closing the CAR write down the corrective action taken. Ensure that you monitor the effectiveness of the corrective action over time.
To encourage your co-worker to provide you relevant information I suggest that held a training section and provide examples of customer complaints which were used to make the process more effective and making co-worker job/s easier
Kind regards
Dr Humaid Khan
Managing Director
Halal International services Australia