File Name: How to conduct a product recall
File Submitter: Simon
File Submitted: 06 Sep 2019
File Category: Food Safety Live 2019
Presentation slides and certificate of attendance for the session delivered at Food Safety Live 2019 by Peg Ray, Technical Services Manager North America, AIB International.
Nobody wants to be involved in a product recall, but every food operation needs to plan and prepare to handle such an event. In this toolbox talk, we will discuss the components we need to have considered and prepared our team to execute, to ensure that such a crisis event will be effectively managed. Being able to move quickly to retrieve all affected material and maintain targeted communications to all stakeholders affected by the event, will ensure that repairs to company reputation can be initiated and restore consumer confidence in the brand.