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SQF 2.4.5 Non-Conforming Product or Equipment

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Posted 09 December 2020 - 08:01 PM

Hi all, I had a question regarding the purpose of 2.4.5 Non-Conforming Product. Is this section intended to keep documentation of any incident? If a product does not meet spec, I would use this procedure. If a co-man sent a box with a different date, same product, on pallet, would i use this procedure?? Is this procedure a catch all for any form of issue whether food safety or errors?? Thanks! 


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Posted 09 December 2020 - 08:18 PM

Your procedure should detail identification of non-conformities from outside sources and the steps you take to address it. Some things that come to mind would be opening a supplier non-conformance record, supplier corrective action record (if multiple repeats), etc.


Ideally your procedure would identify those outside sources where non-conforming product could be introduced

1. Identify sources

2. Steps to address


- Disposition of product (pick up by co-man)

- Records of disposition, etc.

- Responsible persons for overseeing this process



However you want it to look should be fine as long as there is a process to identify, dispose, and record the non-conforming products from external sources


Yes I would apply the same principles to both issues so you dont have to create two separate processes that in most cases would look the same. You could add a section in the procedure where it is evaluated whether it is a food safety hazard or general quality defect. A food safety hazard might require more attention, urgency, and greater collaboration from team members to be resolved quicker

Edited by jdpaul, 09 December 2020 - 08:24 PM.


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Posted 09 December 2020 - 08:20 PM

in my opinion it is for food safety issues.   if the error could result in a food safety issue it would also apply as well.   


If the different date is not on the shipping  paperwork /  there is or could be a possible  tracability issue  or a food security risk,  then I would say it could  apply.  


don't forget about 2.5.3 corrective and preventative actions for deviations from food safety requirements.  

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Posted 18 January 2021 - 09:26 PM

I agree with Jdpaul above. Also I just wanted to note that in the changes to ed. 9 of SQF code, non-conforming equipment was moved to 11.1.7 Equipment and Utensils. Essentially it would have the same process as non-conforming product though, in a sense that it triggers a QA hold and investigation whatever the case may.

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