Much of our communication regarding customer requirements such as placing product on hold, removing product from hold, shipping schedules, and many other things is conducted via email between our customers and their assigned Customer Service Rep. What is best practice in documenting these types of communications? We require that customer service representatives maintain all customer communications in marked folders within their email client. We also retain access to the emails, even should one be inadvertently deleted, through the enterprise mail server. In the case of holds and releases of holds, notes such as "hold placed per Jane Doe via email 1-20-21" are entered as notes in our warehouse management system when the products/lots are placed on hold.....same thing when the hold is removed. Will this type of system fly for an SQF auditor?