Hello, I work at a facility that processes dry edible beans (sold dry in bulk to facilities that either can or repackage)
I have been trying to find information on how brokered sales are dealt with in SQF. Currently our SQF plan states that we do not use contract manufacturers, but I recently found out our sales dept. has been acting as a broker (I found out when I received a claim from a customer with our company name on it.)
According to SQF v9 Co-Man is defines as "Facilities that are contracted by the SQF certified site to produce, process, pack and /or store part of or all of one or more products included in the site’s SQF scope of certification."
To my understanding this would include these brokered sales, or at a bare minimum the company packaging the product should be treated as a supplier, and go through the supplier approval process.
Is this correct, or am I just making more work for myself?
The answer I got from the SQF Practitioner at our parent company is that the claim wasn't meant to be sent to me in the first place, and there shouldn't be any claim in our records for the auditor to ask questions about.
Thanks in advance for any assistance!