Just finished year 3 of our Packaging SQF Audit yesterday with a respectable 92 score. We received a non-conformance for 18.104.22.168 Pest contractors and/or internal pest controllers shall: i. Be licensed and approved by the local relevant authority.
For five years we had a licensed Pest Control company monitor and record the 27 traps they have inside out building. For those five years we have purchased, installed and monitored our own external 8 traps (more financially feasible for a small company). These traps were purchased in Canada at Home Depot and use a Bait Block (TomCat mouse Killer bait) inside the trap. Because of larger pest counts on inside devices this fall, the contracted pest control company recommended we add an 6 additional traps outside, these being the same as our previous 8 traps. This years Auditor was the same as last year. This year he cited us because our Maintenance Manager (who is the internal pest controller) is not formally trained as a pest control technician to bait and monitor external traps.
I explained it was on the recommendation of the contracted pest control company we use traps and bait readily available to any consumer at Home Depot, Lowes, etc. I find no reference on the MSDS sheet, nor the front of back label of the bait product that suggests "must be used by a licensed contractor"!
Any suggestions on how to proceed with this CAPA?