2 replies to this topic

[thisusernameisnottaken]

Hello,

I am revamping our Supplier SCAR process. I am wondering how other food/beverage companies document their Supplier Corrective Action responses and what triggers are used to require a SCAR from suppliers. Any examples would be greatly appreciated. 

 

Background - Herbal Tea and Spice Blending Company, BRC Food Safety standard. 

 

Thank you!

[Ives101]

The Non-conformance Process should include the scope of supplier non-conformance wherein your supplier shall provide documented corrective action plan to prevent or minimize the re-occurrence of the problem. 

[Kara S.]

Typically the SCAR is initiated based on non-conformances with your specifications and contracts as well as shipment conditions. You may also find foreign material once you begin use. 

• Specifications & Contract Examples

1. COA Review - a quality or food safety specification is missing or out of range on COA. 
2. Asked for no mixed pallets in the contract but received pallets with mixed lots and products 
3. Asked for your unique material number to be on the label but its missing (i.e. Supplier's Material Number is A123456 but the Material number in your system is 90614000604).  

• Shipment Conditions

1. ​Hole in trailer and ingredients showed up wet
2. Freezer unit not working and ingredients showed up out of temperature range 
3. Packages were dirty - foot prints, excess dust, pest activity 
4. Damaged pallets

You may also want to have different levels of SCARs.

A minor is more of an FYI - hey we noticed this, we're taking in all the product, but correct for next time.

A major is when you want to reject something from a supplier 

A critical is when it caused a major food safety issue (loss of product because of foreign material or maybe it led to a recall)

 

The actual SCAR should ask the supplier to identify root cause and corrective action, the quantity and cost of material affected, and a disposition for what you did with that material (sent back, threw away, released).