3 replies to this topic

[Ericaw33]

Hi everyone, I have a question on documentation. My company is updating our boxes along with labeling for our products. Is there a template available that I can have our customers sign off on? I want to make sure we are covered on any issues.

[olenazh]

You can send them a copy of the artwork and ask to sign & date on it. That would mean they confirm a receipt and reviewal of the new artwork. Then you keep those signed copies on file in case of any issues (e.g. misuse?)

[Scotty_SQF]

What olenazh has said is what I have seen at a past place i worked at.  Worked out great as if the customer said something was wrong we could pull that out and show they signed off on it.

[Charles.C]

Interestingly, my Packaging experience has mostly been driven by the reverse of preceding Posts and particularly where foreign languages are involved.

Large branded customers have tended to supply detailed artwork up front together with a demand for their own approval prior to supplier initiating Production. The basic reason is Brand protection in case of retail items plus the Distribution end is usually the first line of attack in case of any text/pictorial booboos from either end, Regulatory or otherwise.

The only exception has been for "self-propelled" products where the Post 2 Approach has been implemented.