Grade - Active
Posted 20 February 2024 - 09:20 PM
In our company, we undergo random facility audits by our customers approximately once a year. Occasionally, the dates they propose coincide with our busiest times. Is it acceptable to refuse their suggested date and propose a more convenient one for us?
SQFconsultant
Posted 20 February 2024 - 09:47 PM
Absolutely you can and should under that circumstance.
All the Best,
All Rights Reserved,
Without Prejudice,
Glenn Oster.
Glenn Oster Consulting, LLC -
SQF System Development | Internal Auditor Training | eConsultant
Martha's Vineyard Island, MA - Restored Republic
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Grade - SIFSQN
Posted 21 February 2024 - 12:23 PM
Yes. You have the right to say when a date doesn't work. Maybe provide them with blackout periods.
Grade - MIFSQN
Posted 21 February 2024 - 02:01 PM
Yes, just have a list of dates that work for you ready. A reasonable customer will understand, and if there are any dates you cannot do request them as blackout dates.
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Grade - MIFSQN
Posted 22 February 2024 - 04:59 PM
Many of the customer agreements we receive will state we will allow them to come audit us, or send in a 3rd party auditor.
We have taken to adding the statement that they can audit us at a mutually agreed upon time/date and if they want a 3rd party audit it will be at their expense. Mind you a number of our sites are GFSI/BRC certified or at least AIB inspected so we are already incurring the expense of a 3rd party audit.
Grade - SIFSQN
Posted 23 February 2024 - 05:37 AM
Rescheduling of audit is advisable & more pragmatic approach on the issue.
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