I had a call with Campden BRI recently, we're members as a business and of course they still carry a lot of weight in the industry.
This was about a technical issue. I'd been specific in my request.
- It took 3 working days for someone to come back to me.
- When they did, they struggled to arrange a time which worked for them so it was another few working days before our call.
- Then one person who was going to join our call didn't.
- The people who joined didn't have the expertise I asked for and were unfamiliar with basic equipment used in all manufacturing facilities of the kind I was talking about.
- They didn't listen, so much so I'd been clear about an ingredient we'd removed which they then kept referring to.
- They were keen to start a project when all I wanted was an opinion. Had I got a decent opinion, more work would have followed for them because my team need some upskilling. But now I'm looking for alternatives instead as I have low faith in their expertise on this topic.
It "feels" like some of the old guard with 20-40 years experience have gone and people taking their place are more interested in selling than in food science. I'm sure they're still great on their bread and butter topics (pun intended) such as bakery and micro but this wasn't a left of field ask.
Thoughts?