Grade - AIFSQN
Posted 27 October 2024 - 05:57 PM
Hello,
Who could give me some ideas to perform the annual evaluation for the service providers (maintenance, pest control, waste, external lab, cleanning..)
I had some criterias (reactivity, non-conformance rate and technical support) but BRC auditor told me it's not enough 
Any help please?
Thank you
Grade - FIFSQN
Posted 28 October 2024 - 02:58 AM
Hi qualitymanager,
For Clause 3.5.3.3 the ongoing performance review of suppliers of services, should be based on risk and defined performance criteria. This performance criteria should be defined in your contracts.
Services can be assessed as part of inspections and internal audits. Reviews can be conducted by records of feedback to the service supplier (such as email correspondence) or recording minutes of review meetings (which discuss performance and results of monitoring).
Examples of monitoring of suppliers of services:
Cleaning – Swabs, Internal Audits/Inspections, Product Conformance
Pest Control – Review of Log of Pest Control Issues Reported Internally, Review of Pest Controller Documentation/Reports, Internal Audits/Inspections
Kind regards,
Tony
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Grade - AIFSQN
Posted 28 October 2024 - 08:42 AM
Hi qualitymanager,
For Clause 3.5.3.3 the ongoing performance review of suppliers of services, should be based on risk and defined performance criteria. This performance criteria should be defined in your contracts.
Services can be assessed as part of inspections and internal audits. Reviews can be conducted by records of feedback to the service supplier (such as email correspondence) or recording minutes of review meetings (which discuss performance and results of monitoring).
Examples of monitoring of suppliers of services:
Cleaning – Swabs, Internal Audits/Inspections, Product Conformance
Pest Control – Review of Log of Pest Control Issues Reported Internally, Review of Pest Controller Documentation/Reports, Internal Audits/Inspections
Kind regards,
Tony
Hello,
Thank you for your answers.
What about the external labs, guarding services, temporay workers agency?
Which criterias could be suitable?
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