4 replies to this topic

[Mandark]

Hi,

 

Is there any regulation or guidelines on the timeframe of relaying the result of the test to the customer? What will be determining factors and timeframe to close the exercise?

 

Regards, 

Darkman

[siskos]

As far as I know there is no such regulation in EU. No specific time frame. But as your answer gets delayed the customer willstart wondering about your way of controling your system. So the fastest the better ...

[Scampi]

The sooner the better if you want to keep said customer

 

You should target not more than 2 hours to trace up 1 and back 1 step another business day to make the report pretty

[G M]

Hi,

 

Is there any regulation or guidelines on the timeframe of relaying the result of the test to the customer? What will be determining factors and timeframe to close the exercise?

 

Regards, 

Darkman

 

Safety certification standards, like the GFSI schemes, usually include a time for traceability in low single digit hours.  

 

I'm not aware of a governmental regulator with a time limit for recall communications specifically, but I would take their time limit for general inquiries or document requests as an upper bound.  USDA for example allows a 48 hour limit for providing documents after an inspector makes a request -- so if a facility under their inspection found reason for a recall and failed to communicate it within 48 hours I would expect the agency to scrutinize the delay.

[Mandark]

Hi, Thanks for your feedback. One of our GFSI auditors, requires that the customer feedback (after sending the result of the mock recall) should be "immediate". The auditor noticed that our customer replies within 8 hours. Currently, we closed the exercise when our costumer replies within 12 hours window and he noticed also that we don't have corrective action plan if we didn't receive costumer update within the window.