5 replies to this topic

[Pran]

Hello , 

 

I am conducting benchmarking of KPI at individual section of 'Quality and Food Safety'  . 

Invite your inputs on what could be additional KPI - Suggest from Mondelez, Lever, Pepsico, Tesco etc modelling 

 

New Supplier Induction  Supplier Management  Third Party / Own Manufacturing  Warehouse Receipt  Distribution  Corporate  # Days Time taken for Audit Scheduling  Training hours specifically on QFS  Product Quality :
% A : Target
% B : Tolerance  Range
% C : Non Acceptable  Product Quality :
% A : Target
% B : Tolerance  Range
% C : Non Acceptable  Product Quality :
% A : Target
% B : Tolerance  Range
% C : Non Acceptable  Training hours specifcally on QFS  Progression on Audit Gaps  % First Time Right

a) Raw Materials
b) Packaging Materials  % First Time Right  Cost of non Quality % Compliance to FIFO / FEFO  # Crisis    % Non FTR 
a) % Volume of  materials on hold beyond TAT
b)  % On Hold due to Food Safety concerns
c) % Category / Supplier repeat concern

  Complaints Per Thousands or Million cases Sold

a) Critical Complaints
b) Food Safety Complaints   % compliance to storage conditions % or CPMUS Complaints
% Incidents    Supplier Category  :
% Green : Fully Meeting Criteria
% Yellow  :  Tolerable
% Red: Non Acceptable
% Black : Discontinued  Own or Sensitve prroducts Third Party :
Environmental Monitoring    Cost of non Quality     Progression on Audit Gaps  Own - Lab Hours            Progression on Audit Gaps            Cost of non Quality      

 

[GMO]

Are you looking for specific food safety or quality metrics?  What's the purpose?  What are you trying to drive?

 

So metrics for food safety and quality should (in my mind) "roll up" to the output you want.  For example, if you have a customer scorecard which focuses on an external audit, you would want a mixture of leading and lagging metrics to track if you're on or off track.

 

For example:

 

Lagging metrics:

• Audit completion
• Outstanding non cons or time from raising to close out
• Audit scores (internally)

 

Leading metrics:

• Training staff against specific GMP improvements
• Budget availability (and spend) for fabric improvements

 

If you give a bit more detail about what you're trying to achieve and why, it might be helpful?

[Pran]

Acknowledge GMO you being curious and being supportive . 

 

I am looking for various kind of KPI deployed by activity e.g. supplier management , third party manufacturers management , distribution quality , own factories quality management and at corporate level for benchmarking . 

 

The purpose is to gauge what specific type of KPI are serving industry to progress and transform . 

 

While the benchmarking will give an idea about perspectives - an inspiration to follow interesting trends , I fully agree the vision and drive to achieve a particular KPI will come from what does the organization is committed to achieve . 

 

Are you looking for specific food safety or quality metrics?  What's the purpose?  What are you trying to drive?

 

So metrics for food safety and quality should (in my mind) "roll up" to the output you want.  For example, if you have a customer scorecard which focuses on an external audit, you would want a mixture of leading and lagging metrics to track if you're on or off track.

 

For example:

 

Lagging metrics:

• Audit completion
• Outstanding non cons or time from raising to close out
• Audit scores (internally)

 

Leading metrics:

• Training staff against specific GMP improvements
• Budget availability (and spend) for fabric improvements

 

If you give a bit more detail about what you're trying to achieve and why, it might be helpful?

[GMO]

So to put it simply, are you after a simple list of metrics that businesses track so that you can then use this for some research?

[Pran]

You got it right , I am researching on the type of KPI 

[GMO]

Ok.  Kind of things that a lot of companies would track would be:

 

Recalls / withdrawals

Holds

Complaints, normally per million units

Audit scores (internal and external)

Concessions

Training compliance

Food safety near misses

 

Etc etc.