3 replies to this topic

[blissdairycow]

Hi everyone

We just had our BRC Food Safety Audit against edition 9. I am the only QA Manager on site for a small ice cream manufacturer and its my responsibility to create, manage, revise, and collect all programs needed for the BRC. Happy to say all my hard work paid off and we got an A! However, we did get a nonconformance for 2 certifications I did not have.

 

Internal Auditing

Customer Complaint

 

I am going to register with BRC for a 2 day internal auditing course but I cant find anything on customer complaint. Any suggestions on good courses out there that I can take?

 

Thanks! 

[jfrey123]

"Certification" for Customer Complaints?  Really?  I'm not a BRC guy but that seems like a stretch.

 

I know on internal audits one can argue for or against a paid BRC course being required, I tend to think the wording allows for in-house training of your internal auditors.  But I'm not seeing a paid course for customer complaint handling and I'm not seeing in the standard that it needs to be an external course.  The standard on 3.10.1 only states "appropriately trained staff", so if you can produce a training record on your in-house customer complaint program I can't fathom how that's not enough.

[GMO]

Have you got the specific wording for the customer complaints one?  It might be that something like root cause analysis training (if you don't have it) might be more helpful.

[blissdairycow]

I thought it was a stretch to as I have PCQI, HACCP training but she wanted to see something specifically on customer complaints