You would need to look at the regulations for the country being delivered into.
For example, frozen chicken sent from Poland will need to meet the standards of Poland but also the standards of the UK. When it comes to the intake of frozen chicken in the UK.
When it comes to the tolerance of 3c in the UK (-15c on intake) this falls under the local delivery network and is for short periods. In terms of international deliveries, this essentially means the part of the delivery where this is getting to the end retailer. For Business to Business (B2B) this would be much stricter. Retail display units can have a 6c tolerance.
The -18 is for Quick Frozen foodstuffs though, other items are fine at -12c.
The hard and fast rules will come from customer requirements, and always food safety, The British Frozen Food Federation have a Golden Rules Book worth a read. You can find that HERE