Can I share an observation made within my company. I have worked for the same company for 18 years in various management positions. In the past 10 years we have had 5 'Quality Managers' and I have witnessed several changes to the Quality Procedures and Processes over the years, as Quality Managers have come and gone. This is the fault of senior management who truly don't believe in the principles of good quality management and the high turnover of staff is down to the lack of senior management support.
However we have achieved ISO accreditation during this period. Does this tell us anything about the 'Standard' and its failure to accomplish any real improvements in the Quality Standards of the British Packaging Industry?
We are too controlled by the financial constraints of budgets and profitability to really develop the theoretical visions of any 'Quality Gurus'. This website is excellent - but many of the management tools will never be used because British Companies lack the vision required to use many of the techniques described on the site.
Is there anyone out there who understands my point of view. If there is please let me know.
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