Could someone suggest me on writing procedure when measuring and monitoring devices are not operating within specified limits.
We have 2 weighing scales with max weight 150 kgs and they are calibrated as well. We pack our product in bags of 25 kgs and 50 kgs and despatch them. Now as per the clause 6.3.4- I can't think of procedure when they are not operating, only thing i know is use the other one when one weighing machine is not working or call manufacturer to get it repaired.
Please provide any inputs, thank you in advance.
Stop using faulty scale
Quarantine product since scales were last known to be working correctly
Check quarantined product and make a decision based on your findings
Investigate further and decide 'root cause' and if scales should be serviced and/or calibrated/checked more frequently or if unreliable replaced
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