I'd like to know what you are putting in your required "Contact list", and does it include customers?
2.1.6 Business Continuity Planning requires: "The preparation and maintenance of a current crisis alert contact list;"
I've got contacts listed for:
- my own Crisis Management Team members
- local responders (fire/police/911/etc.)
- spill control responders
- legal and professional consultants.
My program has been around for a long time and was built around Health & Safety, and Environmental requirements, and I'm now adding Food Safety requirement for SQF compliance. Just want to make sure I'm not missing anything.
What about contacting:
- My Certification Body (SAI Global)
- Regulators (FDA)
When would I be required to contact these guys? I can see if there was a potential recall, but that's a different process. If I have a business crisis (fire/explosion/flood) I won't be shipping so a recall situation is very unlikely. Is there a need to include these groups?
What am I missing? Anyone care to share their lists?
What about customers? I had a consultant say this list needs to include customer contacts. Is that true? I don't see this requirement in the standard or guidance docs. We have contacts for all customer, but they are managed by Customer Service, and there are many contacts for each customer and they change all the time. Putting this into a controlled document will be a nightmare and of little value as far as I can see. We would contact customers if there was going to be a disruption of supply, but in an emergency personnel safety is #1, then the environment, the customer/quality.
Edited by zac2944, 21 February 2014 - 03:53 PM.