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Live Debate 3: How to get off the non-conformance merry-go-round


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#1 Simon

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Posted 26 June 2015 - 07:38 PM

Food Safety Live 2015
 
Live Debate 3: How to get off the non-conformance merry-go-round
 
Zero defects is a myth, but it is a worthy goal! Every business experiences a degree of non-conformance by way of internal defects, customer complaints, audit findings etc. and this has a negative impact both on customer satisfaction and business performance. Where recurring or high levels of non-conformities exists the daily fire-fighting routine, ankle deep in defects can be both energy sapping and demotivating. In this session we discuss how we can take a proactive, structured and analytical approach to dealing with non-conformance in order to get to the root cause of our problems and drive down non-conformance.
 
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Best Regards,

Simon Timperley
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#2 22000

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Posted 03 July 2015 - 05:43 AM

This is my best topic of the day. Complaints always come and don't get better much for long time.

I look forward to enjoy this session and all webinar.


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#3 Simon

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Posted 03 July 2015 - 10:13 AM

Thanks for your comment.  Complaints and defects are a fact of life, but they can be reduced to their absolute minimum with hard work and focus.  I'm sure there will be some great tips shared on how you can do that in this session.

 

Regards,

Simon


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Best Regards,

Simon Timperley
IFSQN Administrator
 
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Need food safety advice?
Relax, you've come to the right place…

The IFSQN is a helpful network of volunteers providing answers and support. Check out the forums and get free advice from the experts on food safety management systems and a wide range of food safety topics.

 
We could make a huge list of rules, terms and conditions, but you probably wouldn’t read them.

All that we ask is that you observe the following:


1. No spam, profanity, pornography, trolling or personal attacks

2. Topics and posts should be “on topic” and related to site content
3. No (unpaid) advertising
4. You may have one account on the board at any one time
5. Enjoy your stay!


#4 Guest_Vinit Kumar_*

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Posted 04 September 2015 - 05:53 AM

This's impotent/interesting topic .

 

If internal audit finding some NC it's means we should implementation our process,quality etc all lack points(NC). (Internal audit's fact not faulty)

 

But, during the external audit we r finding/getting some new NC & some NC same (old) repleted as last audit (like internal & external complaint increase no. of complaint as last audit/year) any other. 

Old NC s next time can be major NC.      

 

Some time external customer complaint continuously  repeat root cause not effectively.

 

Kindly suggest/ advise how to get off all these points.   

 

Regards

Vinit 


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