We're in our final shake out for BRC 7 and Agents & Brokers (all-in-one), and the question came up about training services.
How should we assess suppliers of training? Should it be by company, and if so what certification should they have? What about individual trainers? How important is content/topic knowledge vs presentation skills?
Also, should internal trainers be trained in training as well as content?
It's quite a can of worms really, and there is a feeling that we go for "industry reputation" and "previous trading history", both of which are rather subjective?
I know it's not really a big issue, but poor training leads to poor results.