I work in a VERY small company which makes RTE gluten-free snack foods. I am the only person in the Quality Dept and have been tasked with finishing our HACCP program and getting us to SQF L2 certification (I started in June and mgmt isn't happy with a proposed pre-audit assessment in January but that's another story altogether).
We had a meeting yesterday to review and approve the recall program that I had written and I brought up customer contacts in the event of a recall. We have worked with a consultant whose more than 30 years in food safety has been primarily in the meat industry which has FAR stricter requirements than what we would work with so I'm not sure if I'm taking this too far. She stated the companies she's worked in have had an established customer contact list specifically for recalls with the name and number of someone that can be reached 24/7 along with a back up.
I brought this up with management and was told that it is unreasonable, especially for the smaller stores and distributors we work with. They said our purchasing contact is just fine and that is a list that is stored in QuickBooks which we can refer to if we need to get a hold of anybody. I instinctively balk at that.
What is everybody else doing? I'm completely okay with being wrong and being able to relax our standards but am NOT comfortable with being ignored and we do things incorrectly and my name is on it.
Thanks in advance for your help,