Jump to content

  • Quick Navigation
Photo
- - - - -

Customer Satisfaction Questionnaire Scoring

Customer Satisfaction questionnaire BRC

  • You cannot start a new topic
  • Please log in to reply
2 replies to this topic

#1 smart17

smart17

    Grade - AIFSQN

  • IFSQN Associate
  • 33 posts
  • 1 thanks
2
Neutral

  • United Kingdom
    United Kingdom

Posted 14 August 2017 - 11:25 AM

Dear all, 

 

I am preparing customer satisfaction questionnaire for the BRC file.

I would like to known which is the best way  to set up your scale mark 

for example 0 to 5 or Excellent to poor.

Also, i am attaching a draft for the the customer satisfaction questionnaire.

If you have any comment or suggestion about the questionnaire  ,please fell free to make it.

 

Best Regards

Themis   

Attached Files


  • 0

#2 beautiophile

beautiophile

    Grade - Active

  • IFSQN Active
  • 18 posts
  • 6 thanks
0
Neutral

  • Vietnam
    Vietnam

Posted 15 August 2017 - 07:47 AM

Here are some kinds of questions which may help:

- Which industry? (manufacture or trading...)

- How easy to know the brand name?

- What most catches attention? (printing, form factor, functionality..)

- Kind of merchandises? (beer, milk, ...)

- Comparison with other suppliers? (quality, delivery..).

You choose a scoring method which is easy for you to make a latter statistic analysis, either sum of scores or percentage chart of Excellent/Poor items, etc.


  • 0

Thanked by 1 Member:

#3 CMHeywood

CMHeywood

    Grade - SIFSQN

  • IFSQN Senior
  • 318 posts
  • 79 thanks
15
Good

  • United States
    United States
  • Gender:Male
  • Location:Neenah, Wisconsin

Posted 16 August 2017 - 10:13 PM

Have you ever done surveys as a consumer where they had both numbers and words?

 

Poor     Good     Excellent

1       2       3    4     5

 

Using numbers in a spreadsheet form will make it easier to calculate the final score.


  • 0

Thanked by 1 Member:




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users