29 replies to this topic

[Franco]

Hi Saferpakers,

just another couple of readings.

James Wilson Thesis

Does ISO 9000 certification pay ?

Rgds. Franco

Edited by Franco, 19 April 2005 - 07:58 AM.

[Simon]

Thanks for the interesting documents Franco - the day documents can be put onto a chip that you can download directly to your brain through a nose socket won't be a day too soon for me.

The best I can tell from quickly scanning the first document is that they can't tell if there is a direct / accurate / consistent correlation between ISO 9001 Certification, MBNQA etc. and increased profits. Too many other variables that impact I guess.

I wonder if Rover had ISO 9001 Certification?

The ISO document concludes (in the last paragraph):

'Altogether, this leads us to a seemingly contradictory conclusion: the decision to seek ISO 9000 certification did lead to substantial performance improvements, but is difficult to justify in advance using a traditional cost-benefit analysis, implying that it has to be based, to some extent, on faith.'

Are you convinced?

Regards,
Simon

[Franco]

Are you convinced?

I am convinced that ISO 9001 is not a standard.
Neither I do believe in current audit practice, it's not objective since it's not based on statistics and the pass / fail result is a poor one with respect to the complexity of an organization.
Hence I conclude that classification into ISO-registered and ISO not-registred goes somehow on a random basis even if all these studies are based on the assumption that there's a clear cut.
Altough I very much appreciate the effort, the results are not reliable IMHO.
Performing the analysis on EFQM or MBQA companies could be much more significant, but there are few samples, so what else ?

FAITH

[Jim Wade]

I am convinced that ISO 9001 is not a standard.

<{POST_SNAPBACK}>

I agree, Franco.

When you apply a standard, the result is something which (given allowable variations) is the same as anything else to which you apply the standard.

In the case of management systems, we want each to be unique (to reflect the unique needs and aspirations of the organisation and its stakeholders). A standard for such things is undesirable and unhelpful.

ISO 9001 is not a standard. It's a model.

rgds Jim

[Franco]

ISO 9001 is not a standard. It's a model.

Hi Jim,
thank you for contributing to discussion.
Missed you for a while
Rgds. Franco