Just thinking about this one and my experiences in the 2 years since I posted. In order to improve the standard of this exercise, I got my (new) QA team to design and implement the glass auditing sheets themselves and trained all members of staff in the importance of glass and breakages. Still didn't work. Still had the same problems of people raising issues, nothing being done and no support from engineering (including on one work order, which was closed with the comment "couldn't be found" when the breakage was obvious and the QA who had raised it was on shift!)
So, can anyone share their learnings and how you get the quality of glass auditing to be where it needs to be?
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