Pure ignorance, was the line manager in the closing meeting to hear it straight from the auditor?I have recently been through a very thorough customer audit. I'm afraid the company I work for had delusions of grandeur. After having no Hygiene Manager for over 9 months then employing me 3 months ago they expected to pass a hygiene audit first time.
My line manager was keen to push this through and thought we were on to a winner. I told him that in no uncertain terms that we were going to be lucky if they agreed to give us the chance to supply them but on the condition we changed certain things in an agreed timeframe.
I had upped my staff on shift in preparation for the audit from 5 to 6. The night before the audit my boss said to me - "make sure that once we are safely through this audit you drop your staff levels again"
The audit went disasterously. An Apple Brandy bottle was found in a storage area and when removing machinery panels during the hygiene audit the engineer that was with us had a tough time get one panel off. It took 20mins and when removed it was incredibly dirty.
In his summing up the auditor said that the problem was only 10% the responsibility of the hygiene team and 90% failings in the engineering design of the machinery. He said the machines had been designed to carry out the production function but no consideration had been given to actually cleaning them.
He also asked about my staff levels. When told I only had 6 people on everynight he suggested we doubled or even tripled that. My bosses face was an absolute picture!
By the way do you hold BRC Certfication or certification to some other standard?
Regards,
Simon
