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[Simon]

As the title says how do you determine the timescales for contacting relevant stakeholders in the event of a product recall.

Is this done by risk assessment?
Is this documented?
What timescales have you agreed and documented for the different stakeholders?
What timeframe is acceptable in law and/or industry standards?

Any help appreciated.

Thanks,
Simon

[Simon]

As the title says how do you determine the timescales for contacting relevant stakeholders in the event of a product recall.

Is this done by risk assessment?
Is this documented?
What timescales have you agreed and documented for the different stakeholders?
What timeframe is acceptable in law and/or industry standards?

Any help appreciated.

Thanks,
Simon

If you had different levels of recall for example:

 Type 1 Recall (urgent): a product has a reasonable probability of causing a serious health consequence or death if used (e.g. presence of chemical toxins that could cause acute toxicity, product tampering).

 Type 2 Recall: a product has a reasonable probability of causing a temporary health consequence if used e.g. presence of foreign body objects (glass, sharps, blades etc.).

 Type 3 Recall: a product has no adverse health consequences but is in violation of official regulations, e.g. incorrect labeling, incorrect filling weight, inappropriate nutritional claims.

 Product withdrawal is the voluntary removal of a product because it poses no hazard to health and does not violate any regulations, but does not meet own quality standards and may result in consumer dissatisfaction.

And you wanted to put timescales for contacting stakeholders how would you go about it based on the above - what is reasonable / best practice?

Thanks,
Simon