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Customer Satisfaction Survey - ISO 22000

Started by Janice Galvez, Mar 11 2010 01:47 PM
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Janice Galvez

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Posted 11 March 2010 - 01:47 PM

Good Morning,
I am trying to formalize our customer satisfaction rating. We are currently ISO 22000 certified. Does anyone have a letter which they send out to their customers to get feed back on how they are doing? Much appreciated.
Janice


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Simon

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  • Interests:Married to Michelle, Father of three boys (Oliver, Jacob and Louis). I enjoy cycling, walking and travelling, watching sport, especially football and Manchester United. Oh and I love food and beer and wine.

Posted 11 March 2010 - 02:58 PM

Hi Janice, I doubt if it's compliant with ISO 22000, but I've attached a Customer Satisfaction Measurement System for ideas.

Regards,
Simon

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Janice Galvez

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Posted 11 March 2010 - 04:19 PM

This is fantastic. You even gave me a power point to show the management team! Thanks. Janice


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Simon

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  • Interests:Married to Michelle, Father of three boys (Oliver, Jacob and Louis). I enjoy cycling, walking and travelling, watching sport, especially football and Manchester United. Oh and I love food and beer and wine.

Posted 11 March 2010 - 04:37 PM

This is fantastic. You even gave me a power point to show the management team! Thanks. Janice

I aim to please Janice. :smile:

Regards,
Simon

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Zeeshan

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Posted 12 March 2010 - 04:31 AM

A sample Customer Feedback Form for a food company.

Attached File  Customer_Feedback___Complaints.pdf   71.88KB   495 downloads

You can associate rating with each remarks such as

3: for Excellent
2: for Good
1: for Average

to statistically evaluate the customer satisfaction level.

Regards:
Zeeshan


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tsmith7858

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Posted 26 March 2010 - 08:55 PM

Hi Janice, I doubt if it's compliant with ISO 22000, but I've attached a Customer Satisfaction Measurement System for ideas.

Regards,
Simon


Don't sell yourself short Simon. I think any ISO auditor would be impressed and happy with what you provided! Posted Image

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Simon

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  • United Kingdom
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  • Gender:Male
  • Location:Manchester
  • Interests:Married to Michelle, Father of three boys (Oliver, Jacob and Louis). I enjoy cycling, walking and travelling, watching sport, especially football and Manchester United. Oh and I love food and beer and wine.

Posted 30 March 2010 - 03:23 PM

Thanks TS, I suppose you're right. :smile:


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https://www.ifsqn.com/fsf/Free%20Food%20Safety%20Videos.xlsx
 
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