Any suggestions on establishing a total quality culture into a plant.
Addding to Zeeshans comments of Senior Management's Commitment, Planning, Peoples' involvement & Continual improvement activities perhaps training and methodology.
I would suggest that you choose to implement a quality system that suits your organisation. Many people choose to develop a system compliant with ISO 9001 as a means of establishing a "quality culture".
Some suggestion from some slightly more famous quality gurus than me
:
William Deming
Believed management to be largely responsible for quality problems.
His fourteen point plan:
1. Create constancy of purpose towards improvement of product and service
2. Adopt the new philosophy. We can no longer live with commonly accepted levels of delay, mistakes and defective workmanship
3. Cease dependence on mass inspection. Instead, require statistical evidence that quality is built in
4. End the practice of awarding business on the basis of price
5. Find problems. It is management’s job to work continually on the system
6. Institute modern methods of training on the job
7. Institute modern methods of supervision of production workers, The responsibility of foremen must be changed from numbers to quality
8. Drive out fear, so that everyone may work effectively for the company
9. Break down barriers between departments
10. Eliminate numerical goals, posters and slogans for the workforce asking for new levels of productivity without providing methods
11. Eliminate work standards that prescribe numerical quotas
12. Remove barriers that stand between the hourly worker and their right to pride of workmanship
13. Institute a vigorous programme of education and retraining
14. Create a structure in top management that will push on the above points every day
Joseph Juran Developed the quality trilogy – quality planning, quality control and quality improvement. Good quality management requires quality actions to be planned out, improved and controlled.
His ten steps to quality improvement:
1. Build awareness of the need and opportunity for improvement
2. Set goals for improvement
3. Organise to reach the goals
4. Provide training
5. Carry out projects to solve problems
6. Report progress
7. Give recognition
8. Communicate results
9. Keep score of improvements achieved
10. Maintain momentum
Phil Crosby Suggested a quality improvement process is based on his four absolutes of quality:
• Quality is conformance to requirements
• The system of quality is prevention
• The performance standard is zero defect
• The measurement of quality is the price of non-conformance
His fourteen steps to quality:
1. Management is committed to a formalised quality policy
2. Form a management level quality improvement team (QIT) with responsibility for quality
3. improvement process planning and administration
4. Determine where current and potential quality problems lie
5. Evaluate the cost of quality and explain its use as a management tool to measure waste
6. Raise quality awareness and personal concern for quality amongst all employees
7. Take corrective actions, using established formal systems to remove the root causes of problems
8. Establish a zero defects committee and programme
9. Train all employees in quality improvement
10. Hold a Zero Defects Day to broadcast the change and as a management recommitment and employee commitment
11. Encourage individuals and groups to set improvement goals
12. Encourage employees to communicate to management any obstacles they face in attaining their improvement goals
13. Give formal recognition to all participants
14. Establish quality councils for quality management information
Regards,
Tony
