Posted 30 November 2010 - 04:46 PM
For me objectives and targets clarify what’s important and what needs to be achieved therefore they are similar to roles and responsibilities (what must be done by the department and individual). So I like to see both documented.With this clarity you can map the objectives through the company hierarchy from strategic aims laid out in the food safety policy right through to what an operator does on the production line. Without this clarity it can go a bit fuzzy and the cascading effect is weakened. In quality management this is called Hoshin Kanri or Hoshin Planning.Anyway I’ll stop myself waffling with an example:
Maintenance Department Responsibilities· Implement effective preventive maintenance system· Provide safe and clean machinery & equipment for production· Minimise breakdowns· Develop SOP’s for key activities· Provide a proactive and rapid response to problems· Undertake regular department performance review and improvement meetings · Maintain a skills matrix and ongoing training program· Undertake personnel reviewsMaintenance Engineer Responsibilities· Work safely· Undertake training provided by the company· Take part in performance review and improvement meetings· Follow SOP’s at all times· Leave machinery safe and clean following maintenance· I can’t think of any more right now· You get the picture· If done in all departments and for all roles· It will be clear and hopefully effective
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