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Industry standard average number of complaints in a bakery


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#1 AllAboutFood

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Posted 16 August 2011 - 03:50 PM

Hi there! I'm hoping everyone can help me with this- I'm looking for some sort of industry standard for the number of commments or complaints an industrialized bakery usually receives? I know this can vary, but is there any printed literature or even numbers one can provide through their own experience?



#2 mgourley

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Posted 16 August 2011 - 04:45 PM

Hi there! I'm hoping everyone can help me with this- I'm looking for some sort of industry standard for the number of commments or complaints an industrialized bakery usually receives? I know this can vary, but is there any printed literature or even numbers one can provide through their own experience?


I've been in the baking industry for 20 years and have never seen anything like that.
There are so many sub categories within the "baking" category, I don't think there could be any "industry standard"

Setting goals for customer complaints, or lack thereof, should be a part of your overall Food Safety and Quality Program.

Marshall

#3 Charles.C

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Posted 16 August 2011 - 05:44 PM

Dear allaboutfood,

I don't know about baking but i am sure many producers of product-category XYZ have internal guidelines of low/medium/unacceptable type rankings so that marketing can assess the complaint rates. Not sure if there are any publications on such fascinating revelations ?

At least one textbook I hv seen (somehow) collated data on (unpublished) annual frequencies of manufacturers finding foreign objects in their foods (I recall once using the table for self-defence though with little success :smile: ) but I don't think they (dared to)list by food category, only by "object type".The numbers were startingly high!

The lucky person who gets the (rotating) job of manning the Companies' product hotline number has to possess nerves of steel IMEX. :smile:

Rgds / Charles.C


Kind Regards,

 

Charles.C


#4 Charles.C

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Posted 17 August 2011 - 05:40 AM

Dear All,

This thread seems to now be effectively divertable to here -

http://www.ifsqn.com...dpost__p__47998

Rgds / Charles.C


Kind Regards,

 

Charles.C





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