No need to panic Boicey you'll soon get up to speed and we'll support you all we can.
I have some questions regarding Sect 6.4 of the BRC.
6.4.7 For small local deliveries (1 pallet or less) we have our own vehicles, so we can comply with 6.4.8 and 6.4.9 requirements. However we also use sub-contractors to deliver our goods where any distance is involved or when the size of the order requires it. Although we can check the condition of the trailer unit that uplifts the goods from our site, on most occassions the goods are taken to a transport hub where they are decanted for delivery to different parts of the country. We have had a few customer complaints where the external packaging has been damaged, resulting in returns. The best practice guideline states we should obtain documented cleaning schedules from the sub-contractor which if we could obtain would be meaningless given the handover via the hub.