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World Class Complaints Management System


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#1 Jaynie

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Posted 29 February 2012 - 09:46 AM

Can anyone recommend a 'World Class' complaints management system? Im looking for a system that could be described as best practice to benchmark against. I would also like to find a really good system for getting to the root cause of complaints also in order to get the best corrective actions!



#2 Tamale

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Posted 01 March 2012 - 03:02 PM

Can anyone recommend a 'World Class' complaints management system? Im looking for a system that could be described as best practice to benchmark against. I would also like to find a really good system for getting to the root cause of complaints also in order to get the best corrective actions!


Jaynie,

I am presently implementing ISO 10002, it is specifically for complaint management.

Have a look at the attachment I include, it will give a good idea of the content.

Good luck!

Tamale

#3 Tamale

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Posted 01 March 2012 - 03:03 PM

Jaynie,

I am presently implementing ISO 10002, it is specifically for complaint management.

Have a look at the attachment I include, it will give a good idea of the content.

Good luck!

Tamale


Attached File  Presentation - iso 10002 (2).pdf   853.16KB   200 downloads

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