Currently we have a form that is used for capturing all internal and external "NCRs".
Internal ones include issues that result in lost production time due to material not being delivered to the line in time, accidents causing equipment damage and slow running equipment. This is productivity and I think there is little value that QA can add to getting involved in issues like that.
External issues include supplier complaints and returns, which I would prefer to spin out as a separate system handled by Purchasing after the Reject stamp is applied by QA.
As far as QA involvement goes, I would like to see remedial and (root cause) corrective actions identified for any issue but otherwise rather than being dragged into everything I would prefer only to be involved with non-conforming material that has been made and its identification and fate after investigation of the issues. Is that a reasonable approach?
How do others handle their NCRs?
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