I have a problem and I am open to advice.
I am working with pre pack potatoes at present and we supply one of the top retailers with our product.
Situation: Just lately we have been having issues with metal in packs or machinery loosing a bolt here and there. Our latest incident was a 6 inch log piece of metal fell off our packing machines where we never noticed and it got packed and got found in store.
Our customer was pretty cheesed which is understandable. Although any of the incidents are not food safety but more brand protection. Our warning was that if we have another incident of metal we will be enforced to install metal detection at a cost of half a million with the lines we will have to install on.
Because my background is bakery and meat i am used to using metal detection.
Because this is produce metal detection has not been used.
I suppose what i am asking for advice on is
- Why does produce not use MD like other food manufacturing.
- How do I convince my customer we do not want to go MD as this is what the exec want due to cost....