Just looking for some help
I work for a small independant printers and we sent labels for chocolate bars out without the ingredients printed on it by mistake. the customer has recalled the product and has reportded the issue to the FSA. I wondered what this means to my company. Any ideas?
Thanks for any help as I am new to the site
Chances are, that all costs will be passed onto you, as it would be seen as your (companys) mistake. Someone at your company should have checked the first printed off reel / label to validate / verify that it was correct before printing thousands. Do you retain samples of each print run? First thing to do is to check against that, and to ask for affected unused labels back with your traceability details on, incase labels are from a dual supply.It is standard procedure to inform the FSA. This would be seen as an allergen recall. You're corrective action would be to ensure that there is a check procedure (say hourly) to ensure all labels are correct. If the artwork has been signed off by the customer and there is no ingredient decleraion on there, then you could argue that they are responsible.
Just as aside, the fines from the retailers are phenomenal. we're talking tens of thousands.and thats not including costs for replacing the affected goods, and destroying what's out there.
You could argue as to what intake checks are carried out, and why wasn't it picked up when the day code was ink jetted and then verified.
Welcome to the forums, lets hope the next post is of a nicer (for you) nature