7 replies to this topic

[Andre]

Please help me with a example for customer complaint policy in the food industry - consumer as well as industrial and retail customers

[okido]

Hello Andre,

Could you be a little more specific.

Okido,

Remember to share good fortune wtih your friends

[yorkshire]

Here is an example:





CUSTOMER CARE
POLICY

********** will provide consumers of its products with courteous, timely, and efficient service that will exceed customer expectations and equal the best in business.
In order to continuously improve its services, ********** will encourage and use ongoing customer feedback to help establish its customer care standards and performance measures.
It is our policy that we will:
- provide a friendly and polite service.
- be sensitive to the needs of all our customers.
- only give out facts and make sure that we are understood.
- do everything we can to help.
- respond to comments and complaints positively.
- treat everyone fairly, equally and with respect.

[Gaskit]

Try re-vamping the attached.

Kind regards,

Steve

Attached Files

•  Complaint_policy.doc   133KB   64 downloads

[okido]

Hi Steve,

I could not explain it better as in your policy № 13.
One remark about the CUSTOMER CARE POLICY, personally I find this somewhat over the top and I always become a little suspicious when organisations declare friendly, polite service, respect in there policy.

Were is common courtesy gone

Okido,

[Gaskit]

Dear Okido,

Thanks for your kind words, have a good weekend.

Regards,

Steve

[vasil.emilov]

the link does not work

[Charles.C]

the link does not work

you are correct. 9 years old sadly.

 

Rgds / Charles.C