I'd like to know that too! There was a question on their allergen questionnaire relating to the plan and "measures in place to improve the current risk" to which I responded that we did not have one (having already given then our policy, work instructions, blood etc.) but they have insisted! We handle 4 allergens on site and have no plans to reduce this number. As I mentioned, we already have our control measures in place, risk assessments done etc. etc. so I really don't know how to approach improving the current risk!
And they are not an Irish company so don't blame the Paddys for making stuff up
Tricky. We occasionally get similar queries here about official audits where a nonconformance is given due to a vague “lack” with no specified standard’s paragraph in the report or other details. Amazing but true.
I can only think that one or more of yr answers to a specific question is simply not matchable with their (unknown) checklist evaluation so a box cannot be ticked. For example, due to either phraseology or content. Or Blood type ?
I deduce that you are convinced the discrepancy is due to yr answer to their “Plan” question. Sure ??
If so, it sounds almost like their approval system cannot cope with a simple negative response like you mention or a cross-reference reply. After all, everybody must exhibit a philosophy of some “continuous improvement”. The classic initial reply is usually of the form “We are continuously striving blahblahblah superlatives” followed by some (knowing-in-advance) mostly (but not quite all) doable Performance Objectives. I realize you have presumably done this for BRC already. Maybe the Questionnaire is judged by a Robot like in the GPA examinations.
I’m just speculating unfortunately. You may get more responses here if you can post the, believed, suspect paragraph question / answer so other people may hv their memories triggered over similar events. Otherwise the answers here may resemble an intoxicated coconut shy.
Rgds / Charles.C
PS - I noticed the linked 10-point plan has no mention of further improvements. Maybe in the Training Course .