Jump to content

  • Quick Navigation
Photo

Customer complaint about a piece of glass that was found in Quinoa


  • You cannot start a new topic
  • Please log in to reply
3 replies to this topic

#1 walterfleitmann

walterfleitmann

    Grade - Active

  • IFSQN Active
  • 2 posts
  • 0 thanks
0
Neutral

  • United Kingdom
    United Kingdom

Posted 04 September 2013 - 01:20 PM

Hi All,

 

I am new to the Ready-meal food industry and have received a customer complaint about a piece of glass that was found in Quinoa that we have delivered.

 

To be fair, our quinoa was not the final product and they added 4 other ingredients to make the meal but I want to ensure that our side is clean and therefore thought of implementing a sieving procedure as a means of removing foreign bodies.

 

Any suggestions about a procedure and a sieve that would get the job done would be warmly received.

 

 



#2 esquef

esquef

    Grade - SIFSQN

  • IFSQN Senior
  • 374 posts
  • 232 thanks
40
Excellent

  • United States
    United States
  • Gender:Male

Posted 04 September 2013 - 04:14 PM

A little more info would be helpful:

 

- What is the size of the quinoa seeds?

- What was the size of the glass piece found?

- How is the quinoa packaged (vertical form fill from a hopper?): a Flow diagram would help out here.


Edited by esquef, 04 September 2013 - 04:14 PM.


#3 Grimois

Grimois

    Grade - Active

  • IFSQN Active
  • 4 posts
  • 0 thanks
0
Neutral

  • United Kingdom
    United Kingdom

Posted 19 September 2013 - 12:22 PM

Have you considered having the glass analysed? I'd be wary of making wholesale changes of the sort you propose unless you felt the risk posed by not doing was too great for comfort. These days, analysis of FBs can determine the likely source or at least rule out the likelihood of the FB having originated in your production line.



#4 Charles.C

Charles.C

    Grade - FIFSQN

  • IFSQN Moderator
  • 17,342 posts
  • 4831 thanks
942
Excellent

  • Earth
    Earth
  • Gender:Male
  • Interests:SF
    TV
    Movies

Posted 19 September 2013 - 04:50 PM

Dear walterfleitmann,

 

Any response to the questions posed in post #2 ?

 

Offhand, my first reaction would be to try and find the probable source of the glass. Urgently. It may well not be an isolated event.

 

Rgds / Charles.C


Kind Regards,

 

Charles.C





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

EV SSL Certificate