6 replies to this topic

[carine]

hi, this morning i received call from customer said that pH reading of our product (edible ice) deviation, wondering how am i respond to this and how to preserve pH in a products..  

[Tony-C]

hi, this morning i received call from customer said that pH reading of our product (edible ice) deviation, wondering how am i respond to this and how to preserve pH in a products..  

 

Hi Carine,

 

What was the pH they reported? and what is your specification?

 

Regards,

 

Tony

[Charles.C]

Dear carine,

 

Is this a repeat ocurrence of yr seemingly abandoned  -

 

http://www.ifsqn.com...lts/#entry71602

 

If so, as you may realize - it depends on many of the identical questions.

 

Rgds / Charles.C

[carine]

Our spec is 6.5 - 9.5, customer said their got the results was 5.95

[Charles.C]

Dear carine,

 

And .......?

 

Rgds / Charles.C

[jortiz18]

Ask for a record of calibration and their method for testing calibration. See if you can get product back? Pictures?

[fgjuadi]

Record of calibration for a ph meter ?  pshh

 

See if you can get back the product/pictures, see if your retain samples match the lot, see if any ccps or or cps or oprps or qcps were breached, treat it as a valid customer complaint.  Give them apologies, product that conforms to your spec,  and do a root cause analysis to find out why you shipped something to a customer that didn't meet spec.