Jump to content

  • Quick Navigation
Photo

Product pH deviation from specification


  • You cannot start a new topic
  • Please log in to reply
6 replies to this topic

#1 carine

carine

    Grade - SIFSQN

  • IFSQN Senior
  • 316 posts
  • 21 thanks
4
Neutral

  • Earth
    Earth

Posted 29 April 2014 - 03:38 AM

hi, this morning i received call from customer said that pH reading of our product (edible ice) deviation, wondering how am i respond to this and how to preserve pH in a products..  



#2 Tony-C

Tony-C

    Grade - FIFSQN

  • IFSQN Fellow
  • 3,361 posts
  • 992 thanks
263
Excellent

  • United Kingdom
    United Kingdom
  • Gender:Male
  • Location:Koh Samui
  • Interests:My main interests are sports particularly football, pool, scuba diving, skiing and ten pin bowling.

Posted 29 April 2014 - 06:40 AM

hi, this morning i received call from customer said that pH reading of our product (edible ice) deviation, wondering how am i respond to this and how to preserve pH in a products..  

 

Hi Carine,

 

What was the pH they reported? and what is your specification?

 

Regards,

 

Tony



#3 Charles.C

Charles.C

    Grade - FIFSQN

  • IFSQN Moderator
  • 17,393 posts
  • 4841 thanks
944
Excellent

  • Earth
    Earth
  • Gender:Male
  • Interests:SF
    TV
    Movies

Posted 29 April 2014 - 06:56 AM

Dear carine,

 

Is this a repeat ocurrence of yr seemingly abandoned  -

 

http://www.ifsqn.com...lts/#entry71602

 

If so, as you may realize - it depends on many of the identical questions.

 

Rgds / Charles.C


Kind Regards,

 

Charles.C


#4 carine

carine

    Grade - SIFSQN

  • IFSQN Senior
  • 316 posts
  • 21 thanks
4
Neutral

  • Earth
    Earth

Posted 29 April 2014 - 07:02 AM

Our spec is 6.5 - 9.5, customer said their got the results was 5.95



#5 Charles.C

Charles.C

    Grade - FIFSQN

  • IFSQN Moderator
  • 17,393 posts
  • 4841 thanks
944
Excellent

  • Earth
    Earth
  • Gender:Male
  • Interests:SF
    TV
    Movies

Posted 29 April 2014 - 07:20 AM

Dear carine,

 

And .......?

 

Rgds / Charles.C


Kind Regards,

 

Charles.C


#6 jortiz18

jortiz18

    Grade - Active

  • IFSQN Associate
  • 11 posts
  • 1 thanks
0
Neutral

  • United States
    United States

Posted 29 April 2014 - 04:59 PM

Ask for a record of calibration and their method for testing calibration. See if you can get product back? Pictures?



#7 fgjuadi

fgjuadi

    Grade - PIFSQN

  • Banned
  • 898 posts
  • 198 thanks
22
Excellent

  • United States
    United States
  • Gender:Male

Posted 30 April 2014 - 12:50 AM

Record of calibration for a ph meter ?  pshh

 

See if you can get back the product/pictures, see if your retain samples match the lot, see if any ccps or or cps or oprps or qcps were breached, treat it as a valid customer complaint.  Give them apologies, product that conforms to your spec,  and do a root cause analysis to find out why you shipped something to a customer that didn't meet spec. 


.--. .- -. - ... / --- .--. - .. --- -. .- .-..




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

EV SSL Certificate