I've had ecolab reps that were amazing - one that sat down with me every quarter and and helped reduced our chemical spending by more than my salary (Shout out to Karen B., the best chemical rep I've ever met!!) . I've had one rep that couldn't be bothered to see our account because it was too small. They also have a super nice lab near the twin cities I've toured, and you have trouble cleaning something, your rep will send it to their lab & come back with a solution. I had a "super rep" come out for a week and redesign our CIP system. I trust them for chemicals. For pest control, not so happy with their service.
When you're looking for a rep, call and ask if they provide these basic services -
- an information sheet with proper usage,
- a test kit to test the concentration of the chemical,
- labels
- MSDS
- training for you and your employees.
Optional but, as they work for $, I always demand -
- Sometimes they throw in a free dispensing station that will dilute chemicals for you, sometimes it costs $50-100. But it takes away mixing the chemical yourself, which is super valuable. If you buy the station you commit to buying their chemicals so they sometimes throw it in.
- The chemical rep should be able to recommend solutions & give you options - work/experience in other food plants is good
- Be able to visit / evaluate your process at least quarterly
- Chemical drum / container return system - you can't wash these out down the drain or throw them out, so ask what happens to the containers once they're empty
- Some companies offer inventory control services so that you never have to worry about ordering again - sometimes free, some $, but nice if you have a giant facility
You will want to ask how often they deliver & what the lead time is - you don't want to be caught without a process chemical if anything goes wrong.
As far as chemicals go -
You'll want a strong acid for mineral build-up, you'll want a degreaser for organic matter (probably chlorinated) and sanitizer for food contact surfaces. You're probably looking for sanitizers approved for use after "no rinse". Every chemical you purchase has the capability to be dangerous. Chlorine will eat away at anything that isn't stainless steel as well, but some formulations have pot ash or other additives to help protect equipment. If you have high risk for Listeria in your facility you can have PAA & Quat and rotate so that you kill stuff one or the other doesn't.
I could talk about sanitation all day.
Edited by magenta_majors, 02 August 2014 - 11:52 PM.