I hope this isn't a problem posting this on here, I am looking for some advice on behalf of a friend, they are experiencing problems with the company that they work for. They are employed as Technical Manager at a company which do not have, but are working towards attaining BRC accreditation. They are currently undergoing disciplinary process, the nature of the unsatisfactory performance is:
"As Technical Manager you failed to initiate a product recall immediately after the first complaint, the chef was not informed that he should not use the rest of the box which led to a second complaint."
A few facts:
- The foreign body was a piece of Blue Glove that appeared to be a finger.
- There was nothing to indicate there was a potential for further contamination.
- Products are sold in boxes of 30-50 to food service end units only receive approx a box at a time.
- 3 more senior managers plus the owner of the business aware of all actions during the investigations.
My question to you would be, would you initiate a product recall/withdrawal after 1 foreign body complaint of a piece of blue glove and your reasons why/ why not?
I of course have my opinions on the matter but would like to provide them with further advice if possible.
I'm sure you can appreciate why I'm being relatively vague with the details but all constructive advice welcome, so they can either understand their short comings or support their argument.