9 replies to this topic

[aesahaetr_eldest]

Dear All,

 

In my company (Dairy Product) right now we hv 2 system ISO 9001 & ISO 22000,

we already integrating and implemented,

but right now,

1. our management seem disapointed with our quality performance

our mangement think our system not work well, because high complaint and other

can anyone share, what can our team do, to solve this problem

2. we have a lot SOP, can anyone share minimum requirement SOP, based on ISO 9001/22000 clauses?

3. can we delete ISO 9001 and only use ISO 22000?

Can anyone give us share your experience

 

Thank You

[bobknott]

Hi.

 

ISO does not guarantee quality in itself.  The culture of the organisation is key.  You can have the most amazing range of SOP's on the bookcase, but if those SOP's are not of the right standard or your staff are not trained in the contents of those procedures & staff are not following them, then you & your management systems will fail.

 

You need to conduct some in depth audits of your manufacturing process & understand what is failing.  Only then can you hope to turn around performance.

 

Your senior management then need to start communicating to the workforce their vision & expectations.  Celebrate those who come onboard & hold to account those who do not.

[Mr. Incognito]

I agree with Bob.

 

No food safety standard alone makes your food safe.  Start to analyze your customer complaints and find the root cause of the nonconformity.  Try to start with what you are getting the most complaints about that way you are spending your time trying to stop the majority of your complaints.  

 

You shouldn't need ISO 9001 if you are certified ISO 22000 as long as you don't have a customer requirement to have ISO 9001.  If it is a customer requirement you should talk with them and educate them on ISO 22000 is and why it's more appropriate for your organization than ISO 90001.

Edited by Mr. Incognito, 08 December 2014 - 12:26 PM.

[aesahaetr_eldest]

i like word "The culture of the organisation is key", is quality campaign enough or we need do something else?

[aesahaetr_eldest]

we hv third party audit, maybe not so deep like we want, but after we analyze our root cause from audit finding is come from 3 item, Methode, Man and environment (Buliding etc)

for develop culture, right now we use quality campaign, but our progress still slow,

does anyone hv experience to speed up developing culture?

[Sandrahuafan]

ISO22000 system focus on food safety management, there are lots of customer complaints related to product quality rather than food safety issue.

So for all product quality issues, we have quality management plan to direct production process in right track  from beginning rather than end.

Communication is the key to implement any work instruction and to build better quality culture in work place.

[AS NUR]

did you try to make reward and punishmen systems? it can push everybody to follow the rules, amd i think it can be faster then campaign.

[Charles.C]

Dear aesahaetr,

 

What were the complaints ? Too much work filling in forms ?

 

Rgds / Charles.C

[salilone]

You must develop a team of competent personnel and train them on standards guidelines, implementation, inspections, and audits. Plan and organize activities, then verify their implementation by weekly, monthly, quarterly and biannually inspections, verifications, validations and audits. Ensures 100% implementation of corrective actions and preventive actions. I hope all matters shall be organized and shall become fruitful. 

 

 

Thanks and regards.

 

Shaukat Ali Lone

Edited by Simon, 10 December 2014 - 09:44 AM.
Contact details removed...once you have made 10 posts you can edit your profile signature

[Tony-C]

Hi there,

 

Removing ISO 9001 certification will not eliminate your problems and your customers aren't going to get any happier, you need to resolve the issues that are generating complaints.

 

Your complaints should be analyzed to understand the issues and investigate the root cause. Senior Management should then come up with a plan for the corrections required and corrective action to eliminate the root cause. See my blog 'Using Trend Analysis to Reduce Complaint levels', you might find it useful.

 

Regards,

 

Tony