I am looking to promote a long-time QA Senior Lab Tech who knows the QMS system by the back of his hand. He does have flaws, like we all do, however senior management is worried he will break in front of customers.
For example, he has ZERO experience in audits and frequently does not know what to say or says to much. However, with proper training he can easily become a great supervisor. I must say he is in a supervisor's role currently without the title/pay.
On my side-I have only 3 years in QA and have been recently started a new career from an assistant manager to a manager/SQF practitioner. With my lack of experience in this facility, he is very valuable and may decide to leave if not given an opportunity.
Currently, I have taken him by my side and have been training him on the basics: Customer complaints, management of sanitation programs, monitor the SQF system, Corrective actions, GMP/GLASS Audits, customer conference calls, etc.
I am looking for a plan/ training matrix for a supervisor which I can use to evaluate his performance over 6 months.
any help will be great.