Posted 06 May 2015 - 10:07 PM
I admit I'm not that familiar with SQF however IMO a Customer Complaints system should record all complaints received. You differentiate them by catergorising them e.g. major, minor, or by type and follow up accordingly. This will also help you cover part of your Continuous Improvement obligations.
Not sure if this would help but this is the flowchart system I developed for a smaller company I worked with previously that was quite effective.
“Will this be on the test?" "Yeah, about the test. The test will measure whether you are an informed, engaged, and productive citizen of the world, and it will take place in schools and bars and hospitals and dorm rooms and in places of worship. You will be tested on first dates, in job interviews, while watching football, and while scrolling through your Twitter feed. The test will judge your ability to think about things other than celebrity marriages, whether you’ll be easily persuaded by empty political rhetoric, and whether you’ll be able to place your life and your community in a broader context. The test will last your entire life, and it will be comprised of the millions of decisions, that when taken together, make your life yours. And everything — EVERYTHING — will be on it.”
- John Green