Hi IFSQN member,
My company is importing and distributing food products to restaurant and retail supermarket. Sometime we will found mouldy cases of yoghurt or cheese product. It maybe 1pcs or more. Normally when receive 1 complaint from customer, we will check on our stock at warehouse (open and visual check only, no send for lab test) and any other complaint from other customer. If all ok, we will treat it as isolated case.
Just want to know is our procedure ok? Need to send for lab test if only 1pcs or 5pcs complaint involved? Any other better suggestion to improve? How do we justified how many cases/ quantity complained then we need to recall the whole batch of product from customer?
Any website or books can share where we can have more knowledge on it.