Posted 11 February 2018 - 05:20 AM
I've been quite fortunate to have consulted with companies that are forward thinking, (aka they don't have their heads up in the wrong place) in that when it came to re-doing the organization chart/reporting flow the light was seen and shined brightly on having QA report direct to the President or CEO with a dotted line to Operations.
With one exception (I seem to remember there was a lot of yelling and screaming in the conference room that day), every single one changed from viewing QA as a "non income producing division" to being a critical component of the big picture.
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