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How to document a rejected shipment?

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idealdreams

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Posted 01 September 2015 - 05:52 PM

We rejected 1 of 4 totes of oats received this afternoon due to damaged packaging. I have taken several pictures of the packaging and already contacted the manufacturer. I am wondering what the procedure is as far as documenting the rejected item? What kind of information should I record for the rejection?

 

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pooled

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Posted 01 September 2015 - 06:00 PM

Do you use credit requests or a log for incoming deliveries that you can record that it was rejected?



idealdreams

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Posted 01 September 2015 - 06:03 PM

Do you use credit requests or a log for incoming deliveries that you can record that it was rejected?

We have a database of all incoming and outgoing shipments and their inspection results (to ensure the trailer is clean, insect free, etc.). Is that the only place I would need to document this? Also, the entire shipment wasn't rejected, just one of four total items.



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Posted 01 September 2015 - 07:35 PM

Is there a spot in the database that shows if the item was received or rejected? If you state in the procedure that it is recorded in the database as that item being rejected for whatever reason as your records it should be sufficient. Otherwise reference that its recorded on the bill of lading or invoice.



SQFconsultant

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Posted 02 September 2015 - 09:03 PM

Non conforming for SQF facility.


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Mulan1010

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Posted 04 September 2015 - 05:08 PM

We document any issues on our receiving form and if the issue results in rejected product we document it on the Bill of Lading too.  Then we send out a formal letter what we call a "Vendor Notification Letter" to the vendor explaining issue or reason for rejection and request corrective action.  These letters and the responses are then tracked in an Excel Spreadsheet to help us evaluate the vendors each year. 





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