You are in a difficult situation DN. If other suppliers are possible through brokers or direct then it may be time to start looking and importantly build in the supplier quality assurance activities during contract negotiations. I agree it could be considered a non-compliance in the BRC audit. They would look at the risk and without any form of information from the manufacturer it is not possible to conduct an assessment of risk.
Sorry I cannot be of further help at this stage.
SimonGo to the full post