I just celebrated(?) my one year anniversary at my new company.
Over the last year I have tried to enforce and hammer home the policies and procedures that have already been in place.
Complaints are down, food safety awareness is up.
Production line worker repairs to equipment with cardboard and tape has drastically decreased.
Me: "Why did you put cardboard and tape on this conveyor?"
Employee: "Conveyor has sharp edge, bag no pass"
Me: "Have you told your supervisor or maintenance?"
Employee: "No, I put tape on and it works good"
Me: "Would you like the conveyor to work good without cardboard and tape?"
Me: "Well, you need to tell your supervisor to submit a work order to get it fixed"
Two weeks later...
Me: "I see there is no cardboard or tape on the conveyor. What happened?"
Employee: "Told supervisor about the problem. Maintenance fixed."
The next step is to continue the culture change necessary so that everyone, from management on down to the line worker "understands" why it's important that we do things a certain way.
It's the popular "culture change" thing.